We are The Information People

Mystery shopping

Let us help you see what your customer sees
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Mystery Shopping Providers

THE INFORMATION you need
from the PEOPLE
who care about your business.


About us

Who WE are

CUSTOMER SERVICE IS WHAT WE DO
No matter if you have one location or hundreds, you will always receive one-on-one customer service.

WE ARE A BOUTIQUE EXPERIENCE
We take on a small number of clients per Account Manager so that your programs are always being given the attention they deserve. 

INDUSTRY EXPERIENCE
Our team has more than 20 years experience in the Mystery shopping industry

TOP NOTCH EDITING STAFF
Our editors have been working in the industry for a decade and know what you need and expect form your shops.

EXPERIENCE ACCOUNT MANAGERS
The Account Management team have worked in every aspect of the industry. They have spent time in each role to better understand how the team works to give our clients what they need

EXPERT SCHEDULERS
Our Scheduling team is trained to think outside the box when it comes to finding shoppers for your hard-to-find areas

"IF YOU WANTED A DEDICATED TEAM OVER A SELF SERVICE PROGRAM BUT THOUGHT YOU COULDN'T HAVE IT, THINK AGAIN.

OUR SPECIALTY IS TAKING CARE OF EVERY CLIENT AS IF THEY WERE A MAJOR PLAYER. BECAUSE TO US, THEY ARE. "

What we do

Phone Shopping


  • Hear what your customer hears
  • Verify training standards
  • Detect areas that need improvement
  • Detect frequently occurring customer complaints

In Person Visit


  • Measuring Employee Performance
  • Know where Training Assistance is needed
  • Understanding your Competition

Video shops


  • Video shoppers who will use discreet recording equipment to capture their experiences.
  • See what your customers see first hand

Medical Office Visits


  • Gauge visit times
  • See the patient experience first hand
  • Gain insight into what your Patients wants

Why Mystery shop?

Compliance
Competitive Pricing
Competitive Intelligence
Observation
Counting and Merchandising
Reinforce frontline expectations
Answer crucial questions about the customer’s experience
Hold your people accountable for their performance
Gain knowledge for coaching and improvement

And most importantly, use all of this information to improve your bottom line!